Tuesday, 13 November 2012

WHERE THE BUCK STOPS

It was a very large office. Cream carpet, measured by the hectare. Impressive negative space of a desk. The man himself, the CEO, small, a bit mis-shapen, very quietly spoken with an impediment that he had cunningly developed to make people listen. Not a single paper on the huge desk. Just a small wooden plaque, facing the victim. For one felt like a victim, walking the long distance between door and your bidden place in front of the desk.
"We want to create an empowerment culture," he pronounced, quietly, so quietly you had to strain to hear him, "a culture where people feel empowered to do the right thing, take the right decision, make the right call. A culture where people are encouraged to take initiative, come up with good ideas. A culture where people are not asking permission all the time, which gets away from our old rule bound ways of doing things and fosters innovation. A culture empowering every employee to make the best of themselves and develop their ideas to mutual benefit. A culture where people don't wait to be told what to do, but get on with doing the right things. A culture which moves beyond command and control, and into, as I say, empowerment."
I was young.
I was awed.
I was listening.
But my brain was not quite lulled into the off mode.
As his body language signalled that the interview was at a close, and I was to leave, I said "sounds like a fascinating challenge." I almost added the word "sir", such was his developed aura of power.
And then, young as I was, it could not be resisted. I reached forward and turned the small wooden plaque around, so its message faced him, rather than me.
It said, simply:
The buck stops here.

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